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We take your privacy very seriously and are committed to being transparent with how we use your personal data. This website (www.shopnokaoi.com), mobile application and any of our services and sites directing you to this Privacy Policy are controlled by Rilievi Group srl, Company number 01985831203, with registered office in Via del Triumvirato nr 22/3, 40132 Bologna (Italy) (collectively “we” or “us”). Please read this Policy carefully

1. Personal Data We May Collect About You

We will collect various types of personal data about you for the purposes described in this Policy, including:

  • Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by completing forms on the Website, including if you subscribe to our newsletter and register and create an account on the Website;
  • Details of any transactions made by you;
  • Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
  • Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you choose to respond to, or participate in, them;
  • Credit/debit card information;
  • Svuotare e pulire periodicamente celle e frigoriferi;
  • Information about your use and navigation of our Website, such as your IP address and other device identifiers, your operating system and browser type, and information about the Website pages you visit, collected by cookies or other tracking technologies; and
  • Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.

You are under no obligation to provide any such information. Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing the Website’s services.
Disclosure of further personal data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Website and of its services or on the purchase of products on the Website. We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) the information that is required or data needed for the purchase of products and/or for the provision of requested services on the Website.

2. Minimum Age

Protecting the safety and privacy of children is very important to us. We do not accept registrations or orders submitted by, and will not knowingly collect or use personal data from anyone under the age of sixteen (16) years, or any other age limit set out by the law of his/her country of residence. By registering or making any purchase on the Website, you confirm that you have reached the age of majority in your country of residence.

3. Cookies

Our Website uses cookies. More information can be found in our Cookie Policy.

4. Use Made of Your Personal Data

Whenever we process your personal data, we do so on the basis of a lawful "justification" (or legal basis) for processing. In the majority of cases, the processing of your personal data will be justified on one of the following bases:

  • processing is necessary to perform a contract with you or take steps that you have requested in order to enter into a contract (e.g., sale contract);
  • processing is necessary for us to comply with a legal obligation;
  • processing is in our legitimate interests as a business, and our interests are not overridden by your interests, fundamental rights or freedoms. Our legitimate interests may include our interest in using customer and Website user personal data to conduct and develop our business activities (including by carrying out standard marketing activities), with current and potential customers and Website users; and in establishing, exercising or defending legal claims; or
  • processing is based on your prior explicit consent, such as segmented and customized marketing activities.
The purposes for which we process your personal data are the following The processing of your personal data is justified by the following legal basis:
1 Process your purchases and to provide you with the services and information offered through the Website and which you request Performance of a contract
2 Administer your account with us Performance of a contract
3 Verify and carry out financial transactions in relation to payments you make Performance of a contract
4 Audit the downloading of data from the Website Our legitimate interest to get to know our customers better and improve our services accordingly
5 Improve and customise our Website, and our products, services and our business in general, such as by tracking your product preferences, shopping history and interactions with the Website Our legitimate interest to get to know our customers better and improve our services accordingly
6 Identify visitors to the Website Our legitimate interest to improve our products and services
7 Carry out data analytics and market research Our legitimate interest to get to know our customers better and improve our services accordingly
8 Carry out data enrichment, such as by analysing your product preferences, shopping history and interactions with the Website together with data collected from third parties, such as data that you agree to share with us on social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from publicly accessible databases Your prior explicit consent
9 Correspond with you to resolve your queries or complaints Your prior explicit consent
10 Send you marketing communications containing news, information and updates about our products and services, offers, promotions and special events, and other marketing communications that may be of interest to you (by SMS, email or telephone), and customize your experience with us to your interests and shopping habits and improving our services, notably via profiling. We also may use the data we collect about you to assist us in advertising our products and services on third party websites – please see our Cookie Policy for additional information Your prior explicit consent and our legitimate interest in keeping our customers/prospects updated about our services and products

5. Disclosure of Your Personal Data

We may disclose your personal data to any of our affiliate companies, or to our service providers who assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in performing other tasks, from time to time.
For the avoidance of doubt, we will get your express opt-in consent before we share your personal data with any third party company other than Rilievi Group for marketing purposes.
Your personal data will be accessible by authorized personnel of Rilievi Group and affiliated companies, and service providers acting on our behalf on a need-to-know basis. If personal data is transferred to or processed in countries outside the European Union, we make sure that our contractors guarantee an adequate level of data protection.
We may also share your personal data with third parties in connection with potential or actual sale or restructuring of our company or any of our assets, or those of any associated company, in which case personal data held by us about our users may be one of the transferred assets.
We will also respond to requests for personal data where required to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

6. Security

We place great importance on the security of all personal data associated with our users. We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.
You accept the inherent security implications of dealing on-line over the Internet and will not hold Rilievi Group or their processors responsible for any data breach unless it is due to our negligence.

7. Retention of Your Personal Data

Our general approach is to retain your personal data only for as long as required to fulfil the purposes for which it was collected. We generally retain your personal data for three years from the end of our relationship or from the last contact from you, unless local law requires otherwise. However, in some circumstances we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements.
In specific circumstances we may also retain your personal data for longer periods of time corresponding to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

8. Your Rights

You have the following rights with respect to your personal data:

  • Right to withdraw consent- where applicable, you have the right to withdraw your consent at any time. For example, if you wish to opt-out of receiving electronic marketing communications, you can change your settings in your account on the Website, use the 'unsubscribe' link provided in our emails or text the STOP number in our SMS, or otherwise contact us directly and we will stop sending you communications.
  • Right of access, rectification and erasure- you have the right to request access to and obtain a copy of any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances. You can see and update most of this data yourself online, or by contacting directly privacy@rilievi.com.
  • Right of data portability - Under certain conditions, you have the right to receive all such personal data which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
  • Right to restriction of processing- you have the right to restrict our processing of your personal data where:
    • you contest the accuracy of the personal data until we have taken sufficient steps to correct or verify its accuracy;
    • the processing is unlawful but you do not want us to erase the data;
    • we no longer need your personal data for the purposes of the processing, but you require such data for the establishment, exercise or defence of legal claims; or
    • you have objected to processing justified on legitimate interest grounds (see below) pending verification as to whether we have overriding compelling legitimate grounds to continue processing. Where personal data is subject to restriction in this way, we will only process it with your consent or for the establishment, exercise or defence of legal claims.
  • Right to object to processing justified on legitimate interest groundswhere we are relying upon legitimate interest to process personal data, then you have the right to object to that processing. If you object, we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a justification for processing we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
  • Right to object to processing for marketing purposeswhere we process personal data for direct marketing purposes, then you have the right to object to that processing at any time.

You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes applicable law.
For further information regarding your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your personal data please contact privacy@rilievi.com.
Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request as soon as possible and in any case within the applicable timeframes.

9. Changes to this Policy

We may occasionally change this Policy, for example, to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated Policy on the Website. We may also notify you in case of material changes and seek your consent to those changes, where required by applicable law. You are thus encouraged to periodically review this page.


Cookies and Other Technology Policy

1. What is a cookie?

Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, then we know that the cookie information relates to you.

2. What is the scope of Cookies?

Cookies are used generally for different purposes, such as letting the user navigate between pages efficiently, implementing the user's preferences and generally improving their browsing experience, by customizing the website according to their navigation and user profile. They can also help ensure that the adverts that the user sees online are more relevant to them and their interests.

3. What cookies do we use?

Our website uses several type of cookies for different purposes as better explained below in section 4 “Categories of cookies on shopnokaoi.com”. In particular we use:

  • Session cookies, which only last for the duration of a browsing session. They are usually used to facilitate the access to the services on our website, to authenticate you when you are a registered member, and to remember what a user has put in their shopping basket, and
  • Persistent cookies, which last for more than one visit. They are used to remember a user’s preferences and actions within the website. In this case, when a user returns to our website, or visits sites that use the same cookies, the site reads the cookies and identifies the user’s browser.
  • Among these cookies it is possible to refer to:

    • First party cookies, which are supplied by the website you are visiting, i.e. shopnokaoi.com and can be read only by such site. For example the cookies that maintain product in the shopping bag of a user while the user is still surfing the site. First party cookies can be either session or permanent cookies.
    • Third party cookies, which are meant to collect data on an anonymous way, for example analytics information, including browsing statistics. Other third party cookies are meant to track our visitors’ response to our online promotional activities. This technology uses information about your visits to our website and third parties' sites on which we advertise, to deliver relevant advertisements. We also use this to learn which banner adverts bring users to our website.

4. Categories of Cookies on shopnokaoi.com site

The type of cookie used on our website can fall under one of the categories below.

  • Technical Cookies. Based on the Guidelines of the Italian Data Protection Authority (Garante) on simplification of procedure to release the data protection notice and to collect the consent for cookies (dated 8 May 2014) technical cookies include navigation or session cookies, cookies analytics and functionality cookies.
    We do not need to seek your consent to use these cookies.
    • Navigation or Session CookiesThese cookies are strictly necessary session cookies essential to enable you to move around the website and use its essential features, such as accessing secure areas of the website. These cookies include session authentication cookies. Without these cookies, necessary services such as shopping baskets or e-billing cannot be provided.
      We are able to identify you as being logged in to shopnokaoi.com and to ensure that you are able to access the appropriate features on our site.
      If you choose to disable these cookies, you will be unable to use our site for ordering our products, but only for browsing.
      We also use a cookie to track that you have been informed of our use of profiling cookies and consented (if so) to it.
    • AnalyticsThese cookies are also known as performance cookies and collect information about how you use our website, so that we can improve the quality of our site and services. Some examples include which pages you visit most often, whether you get error messages from web pages. Performance cookies allow us to implement these choices and optimise the way our site works. All the information that these cookies collect is aggregated and therefore they do not collect personal identification information.
      These types of cookies may be first party or third party.
      These cookies include analytics that allow us to obtain statistics about website access and browsing, monitor which website our users arrive from, help us improve the site by measuring usage information and any errors which occur during our users browsing experience, as well as the effectiveness of advertising campaigns, using aggregated information.
    • Functionality CookiesFunctionality cookies allow the website to remember your online settings (such as your user name, language or location) and provide enhanced, more personalised features.
      These cookies can also be used to remember changes you made to text size, fonts and other parts of web page that you can customize. They may also be used to provide services you have asked for or to prevent you from receiving services you have already refused.
      These types of cookies may be first party or third party. Presently we only use first party cookies, and can be session or permanent.
      When you choose functionalities and services, you agree to our use of the related functionality cookie.
  • Profiling Cookieshese cookies, that include advertising and targeting cookies, are used by Rilievi Group, our advertising providers and/or third parties to offer you a customised browsing experience by delivering you advertisements that are relevant to you and your interests on third party websites. Cookies are used to identify your preferences and analyse your online interactions and transactions with us. This information is exclusively for the benefit of Rilievi Group and will not be shared with any third party, except with Rilievi Group service providers for the purpose of processing it on our behalf.
    Under certain circumstances, especially if you are logged-in on your account, we may combine data collected through the cookies with your personal data for the purposes set out above, unless you have explicitly refused to be the subject of such processing and you have opted out from these type of cookies. We invite you to read our privacy policy for full details of how we can process your personal data under such circumstances.
    Among many types of advertising or targeting cookies, we may use Flash Cookies and Pixel Tags:
    • Flash Cookies: We may also use local shared objects, known as Flash cookies, to store your preferences. The amount and type of information collected through Flash cookies and how they work is different from browser cookies. Please be aware that the browser's tools to manage cookies will not remove Flash cookies.
      To disable flash cookies, please use the setting tool provided by Flashplayer: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html.
    • Pixel Tags: If you agreed to being tracked and/or profiled, we may use other tracking technologies (e.g. web beacons, clear gifs) in the communications we send to you. The purpose of these may be to learn about whether you have read or opened the email, whether you have interacted with any link, e.g. by clicking on it, and if so which ones. This information may be combined with other information we have gathered about you, to help us deliver more interesting communications to you, based on your browsing experience and shopping.
      You can read more about the cookie policy of the third party partners whose profiling cookies are used on our site by clicking here.
      We need your consent to use profiling cookies. At any time you can manage your preferences for advertising or targeting cookies through your browser settings as per section 6 below, or by enabling/disable all third party cookies as per section 7 below.

5. Information Sharing

We do not share information collected through the use of cookies and pixel tags with any third party, except with our subsidiaries and affiliated companies, our advertising agencies/providers and our IT service providers (e.g. hosting providers), exclusively for the purposes set out above.

6. How to Manage Your Cookie Preferences

At any time, you have the option to accept or decline the use of cookies/pixel tags by changing your browser application settings.
Most browser applications automatically accept cookies but you can set it to receive an alert each time an operator tries to send you cookies/pixel tags, and/or prevent it from accepting them. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies/pixel tags, or how to disable cookies/pixel tags altogether.
Below are pages describing these settings in more detail for each browser:

  • Chrome
  • Firefox
  • Internet Explorer 7 and 8
  • Internet Explorer 9
  • Safari
  • Opera

If you use multiple browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc) you must repeat this procedure with each one, and if you connect to the web from multiple devices (e.g. from work and at home), then you will need to set your preferences on each browser on each device.
Please note that if you disable completely cookies from the browser, then it is possible that some parts of our website will not function properly such as the normal surfing of the site, the purchase activity, and finally you may also lose any personalized activity such the advertising you receive when you visit this website will not be tailored to your interests.

7. How to disable third party cookies and advertising or targeting cookies from shopnokaoi.com site

You may learn how to disable third party cookies and advertising or targeting cookies on your computer by checking http://youronlinechoices.com/.

8. How to contact us

If you want to know more about cookies, have any question or want to send us suggestions, please contact us at Rilievi Group srl, Via del Triumvirato nr 22/3, 40132 Bologna (Italy), email privacy@rilievi.com, tel. +39 051 312116.
Rilievi Group srl. is the controller for the purposes of this cookie policy, available at privacy@rilievi.com.

9. More information

We invite you to read our privacy policy for full details of how we process your personal data.
A full overview of the cookies we use on our website and their respective names and purposes can be found hereunder:

Magento 2.x Default Cookies

Requested Functionality Cookies (Exempt)

Cookie name Purpose / Supplier
guest-view Stores the Order ID that guest shoppers use to retrieve their order status
login_redirect Preserves the destination page the customer was navigating to before being directed to log in
mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper
mage-translation-storage Stores translated content when requested by the shopper
product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products
recently_compared_product Stores product IDs of recently compared products
recently_compared_product_previous Stores product IDs of previously compared products for easy navigation
recently_viewed_product Stores product IDs of recently viewed products for easy navigation
recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation
stf Records the time messages are sent by the SendFriend (Email a Friend) module
X-Magento_Vary Configuration setting that improves performance when using Varnish static content caching

Persistent Customization Session Cookies (Exempt)

Cookie name Purpose / Supplier
amz_auth_err (Used by Amazon Pay) Value “1’ indicates an authorization error
amz_auth_logout (Used by Amazon Pay) Value “1” indicates that the user should be logged out
form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF)
mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to "true"
mage-cache-storage Local storage of visitor-specific content that enables ecommerce functions
mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated
persistent_shopping_cart Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server
section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
store Tracks the specific store view / locale selected by the shopper

Google Analytics Cookies

Google Analytics Cookies (Non-Exempt)

Cookie name Purpose / Supplier
__utma Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics
__utmt Used to throttle request rate
__utmb Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics
_utmz Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics
__utmv Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics